Orders and Shipping

Do you ship overseas?
Yes, we ship to most countries worldwide. Shipping costs vary by location and will be calculated at checkout.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the US. International orders may take 10-21 business days. Express shipping options are available at checkout.
Can I update or cancel my order?
You can update or cancel your order within 24 hours of placing it by contacting our customer support team. After this window, we cannot guarantee changes as orders may have already been processed.
What shipping carriers do you use?
We partner with major carriers including USPS, UPS, FedEx, and DHL depending on your location and selected shipping method.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package on the carrier's website or in your account dashboard.
My package is lost
If your tracking shows no movement for 7+ days or indicates the package is lost, please contact us immediately. We'll work with the carrier to locate your package or arrange a replacement.

Returns and Exchanges

Return Policy
We offer a 30-day return policy for most items. Products must be unused, in original packaging, and in the same condition you received them. Return shipping costs are the responsibility of the customer unless the item is defective.
How do I return my product?
To initiate a return, log into your account and select the order you wish to return. Follow the prompts to print your return label. Pack the item securely and drop it off at the designated carrier location.
Can I make an exchange?
Yes! We're happy to process exchanges for different sizes or colors. Simply indicate your preference when initiating your return, and we'll send the replacement item once we receive your return.
Are there any items that are final sale?
Final sale items include clearance merchandise, intimate apparel, and personalized items. These items are clearly marked on the product page and cannot be returned or exchanged unless defective.

Other

How can I use my store credit?
Store credit is automatically applied to your account and can be used at checkout. Simply log in before completing your purchase, and you'll see your available credit displayed during payment.
Can I place a custom order?
Yes, we offer custom orders for bulk purchases or special requests. Please contact our customer service team with your specifications, and we'll provide a quote and timeline.
Damages or Defects
If you receive a damaged or defective item, please contact us within 48 hours with photos of the damage. We'll arrange for a replacement or full refund, including return shipping costs, at no charge to you.
Something Special Subscriptions
Our subscription service delivers curated selections monthly. You can manage your subscription, skip months, or cancel anytime from your account dashboard. Subscribers receive exclusive discounts and early access to new products.