Gently spot clean with a damp cloth and mild soap if needed. Avoid soaking or submerging raffia in water. Allow to air dry completely away from direct heat or sunlight. For stubborn marks, use a soft brush to gently work the area.

Natural raffia has some water resistance but is not waterproof. Light rain or splashes won't harm your item, but avoid prolonged exposure to moisture. If your raffia product gets wet, pat dry with a towel and allow it to air dry naturally.

Store in a cool, dry place away from direct sunlight to prevent fading. Stuff bags with tissue paper to help maintain their shape. Avoid plastic bags—raffia needs to breathe. A cotton dust bag is ideal for long-term storage.

We ship worldwide from the USA. Domestic USA orders typically arrive within 3-5 business days. International shipping times vary by destination, generally 7-14 business days.

Yes! We're proud to share Madagascar's artisan craftsmanship globally. Shipping costs and delivery times are calculated at checkout based on your location.

You'll receive a tracking number via email once your order ships. Use this to monitor your delivery progress.

If your tracking shows no movement for 7+ days or indicates the package is lost, please contact us immediately. We'll work with the carrier to locate your package or arrange a replacement.

We accept returns within 30 days of delivery for unused items in original condition. Handmade items may have slight variations—this is part of their authentic charm and not grounds for return. Contact us to initiate a return. Return shipping costs are the responsibility of the customer.

Yes, exchanges are welcome within 30 days. Contact our customer care team to arrange an exchange for a different size, color, or product.

Many of our products can be customized. Contact us with your specific requirements and we'll work with our artisan partners to see what's possible. Custom orders may require additional time.

Yes! We work with retailers and businesses interested in carrying our handmade raffia products. Email us at info@zanatanyconcepts.com with details about your needs, and our team will be happy to assist. We also offer private label directly to for our bigger customers needs!

Raffia comes from the leaves of the raffia palm tree in Madagascar. Artisans carefully prune only mature leaves, leaving the tree intact and healthy. This sustainable method allows the same palms to produce for decades without harm to the ecosystem.

Yes! Raffia is 100% natural and fully biodegradable. Unlike synthetic materials, it will return to the earth at the end of its life without leaving harmful residues or microplastics.

Every item is handmade by skilled artisans in Madagascar, primarily women who have learned traditional raffia weaving techniques passed down through generations.

Each piece is individually handmade, so slight variations in color, weave pattern, and size are natural. These unique characteristics are signatures of authentic craftsmanship, not defects.

Specific dimensions are listed on each product page. Because items are handmade, measurements may vary slightly (typically within 1-2 cm).

Absolutely! Raffia is remarkably strong and resilient. With proper care, your handmade raffia piece will last for years. The natural fibers actually become softer and more beautiful with use.

Contact our customer care team—we're here to help! Whether you have questions about your order, need product recommendations, or want to learn more about our Madagascar artisan partnerships, we're always happy to hear from you. Email us: info@zanatanyconcepts.com