TERMS & CONDITIONS

By accessing or using our website, you agree to these terms or conditions. These terms and conditions apply upon the date the first order is submitted by you and accepted by Us. These terms and conditions shall apply to any supply of Goods by Us to You.

1. We will supply you with the goods described in our proposal or website in accordance with this agreement.
2. You will pay us the price for the goods specified in our proposal or website.
3. We will deliver the goods as specified in our proposal. All risks of loss of or damage to the goods shall transfer to you on such delivery.
4. Our goods are individually hand made and hand woven items and as such they are subject to the following variations, which are not considered faults or defects:

FREIGHT

Freight prices are calculated at checkout.

Once an item has been dispatched we will notify you via email with your tracking information.

Please be mindful that you are responsible for tracking your own parcel, failure to collect your parcel from your local post outlet will result in your parcel being returned to us, upon which you will need to cover the costs of re-postage of your Parcel.

When a request is made for a parcel to be delivered and left unattended you acknowledge that we will not be liable in any way for any loss or damage to the parcel, left in accordance with this authority. 

Once an order is received it will be dispatched within 3-5 business days, in the USA.

• You are responsible for any additional local customs and duties on your order.
• We are required by law to disclose the full value of the package contents and cannot alter this value.
• If an order is refused by your country by no fault of our own, you are responsible for all shipping expenses and any additional costs incurred.

RETURNS AND REFUNDS

Returns

You can return all your items within 10 days following the delivery date. If 10 days have gone by since you received your  purchase, unfortunately we can’t offer you a refund.

Returns will only be accepted if it is in original condition, including unworn, unwashed and unmarked.
This includes fake tan, make up and ink. All returns must be returned in their original condition with original tags in its original placement as sold when shipped.

Only the purchase completed from our online store may be returned within 10 days.

Refunds (if applicable)

Shipping costs are non-refundable. They will be deducted from your refund.

Please send us an email to find out our return address.

Please be informed that we are only able to process a refund the item. The shipping costs will be at your expense.

When the parcel will be received, we will send you an email confirmation and a refund will be processed if the item has not been used. This is usually done between 2- 5 days after your item has been received.

PRIVACY

Zanatany Concepts is committed to maintaining the privacy of our customers and will not reveal your personal information (collected for website authorisation) to external organisations.
Personal information will be stored securely and will only be used for the purpose of fulfilling your order.